We aim to get back to you within 24 hours after you have placed your initial reservation. Our concierge works only on weekdays, so times may vary during weekends and holidays.
Frequently asked questions
How long until I get a call back for my reservation?
Do you charge for reservations?
No, we do not charge for reservations. Once a fitting appointment has been scheduled we will charge you for your items.
Can I change the design?
No, at the moment we only offer our pieces as originally designed. We cannot accommodate changes in colors or patterns.
What happens if I reserve something and then change my mind?
We will give you a call back in response to your initial reserve request. From there, you will be able to opt-in or opt-out of your purchase.
What will be discussed on the call?
All calls are personalized by customer and order. We will aim to answer all product questions you may have. We will also work with you to plan your fitting with our designers. We offer in-person or online fittings.
What happens at my fitting appointment?
Should you have an in-person fitting, you will meet with one of our head e1972 designers at one of our ateliers. Our designers will collect all of your measurements in order to create pieces specifically for you. We will also treat you to champagne, wine and light bites. Should you have an online fitting, we can connect with you over your preferred mode of communication (FaceTime, Skype, Zoom). Our designers are happy to speak with you over the phone or via video chat - whatever you prefer! Here we will collect your measurements, and show you how to take them should you need assistance.
What if I don't live near any of your atelier locations?
All customers are invited to attend an in-person fitting at one of our ateliers. Should you not live near a listed atelier, you can travel to visit us or have an online fitting. We are happy to recommend hotels or other travel accommodations. Later this year we will be rolling out body scanning technology, which will allow you to share your measurements with our team virtually, should you choose!
What happens if I change my mind at the fitting appointment?
Unfortunately, we do not offer returns or cancellations at this time. Upon the scheduling of your appointment you will be charged in full for your order. From there, we will order all of the materials for your custom piece and cannot cancel or refund you for the order.
Can I skip this part and have my personal tailor submit my measurements?
Of course! We will work with you in whatever capacity you choose in order to get all of your measurements. We are happy to speak with you or your tailor over the phone or via email.
When will I be charged for the items?
You will be charged for the items at the time your appointment is scheduled. Once you reserve your items, you will receive a call back from our atelier concierge. On this phone call we will confirm your order, schedule your appointment and charge you the full amount for your order.
What is the turnaround time for items?
Turnaround times vary by item. For the creation of most pieces, we anticipate a 6-week delivery time, after the fitting session.
Am I able to pay to have things expedited?
We can work with you, our designers and our production team to create a timeline that works best for you. We always aim to provide an expedient experience for all customers.
What if something gets damaged after I receive it?
We will work with you on a case by case basis to determine our teams ability to fix any damaged items. We do not accept any returns on damaged items.
May we help?
If you require further assistance, please leave us a message and a customer service representative will be with you shortly.